The short version

Most orders on GoTradeWorld are business-to-business contracts between the buyer and the supplier. Whether goods can be returned depends on the written order agreement for that order — always agree the return terms in writing before paying.

If goods arrive damaged or different from the order

Tell us within [7] days of delivery, with photos/video and the order documents. We will contact the supplier, help mediate, and push for the remedy set out in your agreement (repair, replacement, partial refund or return).

GoTradeWorld coordinates sourcing and communication; it is not the seller of third-party products and cannot itself refund a supplier's invoice.

Change-of-mind returns

Custom-made, OEM and perishable goods generally cannot be returned because you changed your mind. For standard goods, ask before ordering — if the supplier agrees in writing, that agreement governs.